Looking for more than just a management role? Join a team that’s reshaping how we support those in crisis. If you’re passionate about frontline operations, innovative solutions, and leading a team that truly changes lives, read on!
We need you to join our High Intensity Use (HIU) Programme, an innovative initiative supporting individuals who frequently rely on urgent and emergency care. Many of the people we work with face complex challenges, including substance misuse, mental health struggles, and social isolation. This service is about changing lives, changing perceptions, and breaking barriers to recovery.
Your expertise and leadership could be the key to helping someone regain control, rebuild resilience, and find hope. Whether it’s helping someone access treatment, find stable housing, or simply feel supported, your work will empower people to achieve what truly matters to them.
This role is about more than just managing a service, it’s about making a real difference. You’ll be there in people’s most vulnerable moments, witnessing the impact of your team’s efforts first hand. Are you ready to lead with purpose? Could you drive real change? We want to hear from you!
What does a day in the life of a Senior Casework Manager look like?
- Based in the community, you will work with a rolling caseload. You will help to identify and address unmet social needs that may be worsening physical and/or mental health. As well as supervising your team, you will hold your own caseload. You’ll drive outcomes for service-users and the system while ensuring quality interventions.
- Supporting people who may have complex presentations, mental health, multiple long-term conditions, adverse traumatic experiences.
- Improving individuals’ self-management techniques, focussing on strength-based interventions, leading to improved wellbeing and confidence. You will carefully monitor care co-ordination, advocating for access and addressing health inequalities. You will need to know how the system works and how to gain access for people who are falling through the gaps.
To be a successful Senior Casework Manager, what do you need?
- Qualification to degree level (or equivalent by experience).
- Casework experience delivering community based services within areas of alcohol and substance misuse and mental and physical health conditions. Experience developing person centred support plans, engaging in a trauma informed way and managing risk dynamically.
- Experience in management of staff, volunteers, services and projects, responding to and prioritising competing demands.
- Experience in health, social care, or a voluntary organisation, delivering quality services while driving improvements.
- Being authentic with an exceptionally strong ability to connect as people you will help are often suspicious of formality and offers of support. Resilience and motivation, demonstrating compassion, strong negotiation skills and patience.
Candidates will ideally live around the Shropshire area as the role requires knowledge on local services.
Sound like you? The closing date for your application is 23.59 on Sunday 12th October 2025.
First interviews are expected to take place on Monday 27th October with second interviews planned for Friday 31st October.
Expected start date for the role is 1st December 2025.
In return for your commitment and expertise, you’ll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform..
- Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.
At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.
Together, we are the world's emergency responders