Location
Worcestershire
Job Function
Administration
Salary Details
£21,840 FTE (£13,104 for 21 hours working week) per annum
Contracted Hours Per Week
21
Careers Site Advertising End Date
21 Jul 2024

About The Role

Service Admin Assistant 
Location: Hybrid between home and Worcester office (WR4 9GY)
Hours: 21 per week (open to flexibility across Monday – Friday)
Salary: £21,840 FTE (£13,104 for 21 hours working week) per annum
Contract Type: Fixed term to end of January 2025 (with possibility of extension)


Are you proactive and positive with excellent administration skills? We have a fantastic opportunity for an individual with excellent interpersonal skills to join us as a Service Admin Assistant. If you have a ‘can do’ attitude, then read on as this role could be for you!
 
A day in the life of a Service Admin Assistant
You’ll work as an efficient administrator who is confident to respond to incoming enquiries from healthcare professionals, internal staff, volunteers and members of the public over phone and by email. You’ll use your excellent communication skills to deal with people in a sensitive yet professional manner. You’ll use IT systems and databases in your role and produce well written letters and emails. Communication tools like MS Teams are an integral part of this role. You’ll have confidence to hold meetings and build rapport virtually (as well as face to face) as necessary. 

This is a hybrid role between home and the Worcester office. You'll work on your own as well as part of a greater team. Our service runs between Monday and Friday. We are open to flexibility of how you work your 21 hours, which can be discussed at interview. 

To be successful in this position you must have the following skills and experience: 
  • Positive, passionate and enthusiastic approach to customer service. 
  • Confident in using telephone systems, Computer databases, Microsoft packages & Outlook with the ability to create, amend and manipulate Word, Excel and PowerPoint applications. 
  • General administrative duties; incoming and outgoing mail, answering the telephone and scanning, filing, meeting and greeting customers.
  • Outgoing with excellent interpersonal and communication skills (both virtually and face to face). 
  • Ability to deal with queries in a diplomatic, professional and confidential manner both verbally and in writing.
  • Ability to work accurately, check documentation for accuracy etc.
Interested? Closing date for applications is 23.59 on Sunday night 21st July 2024. Interviews will take place in our Worcester office on Monday 29th and / or Tuesday 30th July 2024.

In return for your dedication and expertise, you’ll get: 
  • Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
  • Pension scheme: Up to 6% contributory pension. 
  • Flexible working: We do our best to accommodate your preferred work style. 
  • Learning & Development: Wide range of career opportunities + comprehensive learning.
  • Discounts: Access to Blue Light Discount Card and employee benefits platform. 
  • Wellbeing Assistance: Access to mental health and wellbeing assistance.
  • Team Working: Champion our mission in a collaborative team. 
We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme. 
At the British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network. 


Connecting human kindness with human crisis

Other jobs like this

Location
Worcestershire
Job Function
Administration
Salary Details
£21,840 FTE (£13,104 for 21 hours working week) per annum
Contracted Hours Per Week
21
Careers Site Advertising End Date
21 Jul 2024
Location
London
Job Function
Administration
Salary Details
£28,221 to £29,349 per annum
Contracted Hours Per Week
35
Careers Site Advertising End Date
31 Jul 2024
Location
Hampshire
Job Function
Health and Community Care
Salary Details
£22,871 Per Annum
Contracted Hours Per Week
35
Careers Site Advertising End Date
07 Aug 2024