Crisis Hub Officer

We are dedicated to providing critical support and assistance during crises. Our Crisis Hub is a vital resource for individuals in need, offering timely and effective solutions to those affected by emergencies.

A Day in the life of a Crisis Hub Officer looks like:

• Crisis Management: Respond swiftly and efficiently to crisis situations, providing essential support and guidance.
• Coordination: Work closely with various teams and agencies to ensure a coordinated response.
• Communication: Maintain clear and compassionate communication with individuals affected by crises, offering reassurance and practical assistance.
• Documentation: Accurately document all actions and decisions to ensure transparency and accountability.

To be a successful Crisis Hub Officer you will need:

• Strong problem-solving skills and the ability to remain calm under pressure.
• Excellent communication and interpersonal skills.
• Experience in crisis management or a related field is preferred.
• Ability to work flexible hours, including evenings and weekends, as needed.

In return for your dedication and expertise, you’ll get:

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Assistance: Access to mental health and wellbeing assistance.
• Team Working: Champion our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Connecting human kindness with human crisis