Senior Service Manager

• Based in the community, you will work intensively with a rolling caseload. You will help to identify and address unmet social needs that may be exacerbating physical and/or mental health. As well as supervising your team, you will hold your own caseload. You will deliver outcomes for both the person and the system, monitoring the quality of interventions.
• Supporting people who may have complex presentations, including mental health, substance misuse, multiple long-term conditions, adverse traumatic experiences.  
• Improving individuals’ self-management techniques, focussing on strength-based interventions, leading to improved wellbeing and confidence. You will carefully monitor care co-ordination, advocating for access and addressing health inequalities. You will know how the system works and how to gain access for people who are falling through the gaps.

• Qualification to degree level (or equivalent by experience).
• Casework experience delivering community based services within areas of alcohol and substance misuse and mental and physical health conditions.
• Excellent leadership and time management skills. Experience in management of staff, volunteers, services and projects, responding to and prioritising competing demands.
• Experience working in a health or social care setting or voluntary organisation, delivering high quality services to people in need whilst recognising how to improve the service.
• Being authentic with an exceptionally strong ability to connect as people you will help are often suspicious of formality and offers of support. Resilience and motivation, demonstrating compassion, strong negotiation skills and patience. 
• Confidence in your IT skills in general but particularly with Microsoft Office applications.
• Knowledge / experience in preparing, managing and monitoring budgets.

If developing person centred support plans, engaging in a trauma informed way and managing risk dynamically are all second nature to you, apply now! The closing date for your application is Wednesday 13th November 2024.

In return for your dedication and expertise, what will you get?

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Assistance: Access to mental health and wellbeing assistance.
• Team Working: Champion our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Together, we are the world's emergency responders