Casework Coordinator

Do you want to join us in achieving our mission of supporting people in crisis?

Be part of our inspiring team who assist and support reunited refugee families in the Greater Manchester area. These people can be facing social isolation and challenges trying to navigate complex welfare and legal systems.

A day in the life of a Casework Coordinator:

• You will deliver casework, advocacy, practical and emotional support to our service users. 
• You will ensure that they are fully supported with accessing vital services like health, welfare & education.
• You will work with reunited refugees, asylum seekers, vulnerable migrants and their families, specifically within our family reunion team.
• You will ensure that they are fully supported with accessing vital services like health, welfare & education.
• You will ensure volunteers have access to relevant information to enable them to assist with casework functions of the service.

To be a successful Casework Coordinator:

• Do you have an understanding of issues relating to asylum seekers, refugees, individuals on family reunion visas and other vulnerable migrants? 
• Do you have knowledge of rights and entitlements for reunited refugees and their families? Can you advise on policies and legislation regarding asylum and immigration?
• Do you have experience of cross-agency partnership working and presenting casework with vulnerable clients?
• Do you have excellent organisational and time management skills – planning, managing, observing, and prioritising workloads, including supporting volunteers?
• Do you have strong verbal and written communication skills and the competence to converse well with people whose first language is not English?
• Are you IT literate, mainly with Microsoft Office?

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support: Access to mental health and wellbeing assistance.
• Team Working: Support our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.