We are looking for a Service Manager to join our Northern Ireland Refugee Support team to manage RIGHT SUPPORT: RIGHT TIME (RS:RT) project which is supported by PEACEPLUS, a programme managed by the Special EU Programmes Body (SEUPB).
Right Support: Right Time aims to promote positive mental wellbeing, increase, resilience and prevent the deterioration of existing mental and emotional distress in people, families, and communities. This project will focus on supporting refugees, including those seeking international protection & vulnerable migrants to access appropriate mental health support and provide casework support and advocacy. The project is a partnership with Inspire Well Being with 8 other partners in NI and Border regions.
You will join our Refugee Support team based in Belfast to develop and manage the project, and work with colleagues to maintain operations across the area. You’ll provide direct line management to the team and will have responsibility for internal performance and resource management. You will work closely with staff and volunteers to build their confidence in casework skills and project work.
Our team have different cultural perspectives which enables unique ideas and solutions, fosters creativity and innovation. Our team are proud to be culturally diverse, this could be the perfect team for you!
A day in the life of a service manager looks like:
Reporting to the Refugee Services Operations Manager (RSOM), you’ll work alongside them, the wider area management team and other internal teams at the British Red Cross to proactively develop services, build our external engagement, develop local partnerships, and scope out funding opportunities.
Working with the Belfast team you will oversee the team’s casework, manage their caseloads, and provide them with guidance and support to help them develop in their roles. This is a great chance for you to manage others, as part of a team, in the migration sector. You will have the opportunity to network and engage in shared learning with Red Cross Services across the UK, fostering service and role development.
Does this sound like your perfect role? Click the apply button now and join our worldwide movement!
Do you have the following skills and experience to be a successful Service Manager?
- Strong operational managing skills, in conjunction with experience delivering client-focused projects and activities to at risk people with complex needs?
- Delivering complex casework to at risk groups?
- An in-depth knowledge of rights, entitlements, and agencies in the field of asylum seekers, refugees, and/or other at risk migrants?
- Excellent communication and rapport building skills, as well as experience liaising with external agencies frequently? You should also have the ability to develop and maintain internal and external partnerships to agreed outcomes.
- Certain in your ability to prepare, manage, and monitor budgets and able to collate, interpret and report on a range of management information?
- You’re a competent people manager and know how to get the best out of a team. You’ll also be a great team player and can actively work alongside others to develop and achieve operational plans?
- Comfortable working in a fast-paced environment and can juggle your workload and prioritise responsibilities in line with business objectives?
- The ability to drive and access to own vehicle is an advantage to this role (but is not essential).
We particularly welcome applications from people with lived experience of forced migration and speakers of Arabic, Somali, Farsi and Tigrinya.
This role is based in Botanic House, Belfast, and will be hybrid working. The successful applicant will deliver the project across NI and as such access to transport is necessary for regional travel to deliver the project.
Closing date for applications is 23:59 on Monday 7th April with interviews to take place on Thursday 10th April.
In return for your commitment and expertise, you’ll get:
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Flexible working: We do our best to accommodate your preferred work style.
- Learning & Development: Wide range of career opportunities + comprehensive learning.
- Discounts: Access to Blue Light Discount Card and employee benefits platform.
- Wellbeing Support: Access to mental health and wellbeing assistance.
- Team Working: Support our mission in a collaborative team.
- Cycle2Work: Lease a bicycle through the scheme.
- Season ticket loan: Interest-free loan for commuting expenses.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.
Together, we are the world's emergency responders