Greater Manchester
Education/Training
£16,144 - £18,009 per annum, dependent on experience
35
06 Dec 2020

About The Role

Location: Salford
Contract type: Permanent

Do you have excellent organisational and planning skills and can provide great customer service to our Venue Team, as part of our Red Cross Training contact centre in Salford? 

We have a unique vacancy available as a Venue Administrator. You will work closely with the Venue Team Leader and other internal departments in our Red Cross Training team to ensure that training venue bookings are managed efficiently. This will include booking training courses at venues in a timely manner, resolving or escalating any issues regarding facilities, and maintaining accurate records on venue information and usage both on internal databases and online via our website. 

You will also assist with the regular review of permanent venues, considering any customer or staff feedback, and will help with conducting contract negotiations for all externally hiring venues, ensuring that costs are in line with agreed budgets.

Our Venues team play a key role in ensuring that our venues are fit for purpose for our Trainers to deliver in, which will in turn help us ensure customer satisfaction with our Training delegates. 


Who we're looking for

You will provide excellent customer service - you'll be answering email and telephone queries from internal customers and external suppliers, and we're looking for someone who can respond in an efficient and professional manner. 

You'll be a great communicator, both written and verbal, you’ll have a positive mindset and the ability to tailor your approach in order to engage and influence others.

You will be organised and have excellent time management skills with previous experience within a busy and varied administrative function, including booking and coordinating or event or venue planning.

You're commercially minded and have experience of budgets and finances with the confidence to negotiate and challenge rates or costings being accountable for resources.


Meet the team

The Red Cross has been delivering first aid at work courses for more than 30 years and has an enviable reputation for quality and excellence. We hold ISO:9001 2015 quality management accreditation and Investors in People Gold standard, demonstrating the quality of service and training you can expect to receive when choosing the British Red Cross. 

We are committed to providing a quality learning experience above and beyond your expectations. We achieve a customer satisfaction rating of 99.3 per cent and offer a unique, free online support programme to keep you updated once you complete your course.  

With 180 training venues across the UK we’re always on your doorstep and are also flexible to provide training at your premises where required.


Closing date for applications is 23:59 on Sunday, 6th of December 2020.
Interviews will take place week commencing 14th December 2020 (via Zoom)
 

We offer a wide range of staff benefits, including:

  • 36 days holiday (inclusive of bank holidays) - pro rata for part time staff
  • Option to buy an extra 5 days annual leave
  • Up to 6% contributory pension
  • Flexible working policy
  • Discounts from a range of online and high street retailers
Click here for further details on our staff benefits
 
  
A little bit more about us ...
The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity,race, religion or belief, sex, or sexual orientation.

Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse.We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website.

As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

Follow us on Twitter @RedCrossJobsUK and on Linked in - British Red Cross, to hear about our latest job vacancies.

Connecting human kindness with human crisis

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