Refugee Services
Between £17,703 and £18,560 per annum pro rata, depending on experience
22 Apr 2021

About The Role

Senior Support Assistant - Family Reunion Integration Service
Location: Glasgow, Hillington (Home working during Covid-19 restrictions)
Hours per week: 35 
Contract type: Fixed term until 31st March 2022
Salary: Between £17,703 and £18,560 per annum pro rata, depending on experience

Could you play a crucial role within our Refugee Support and Restoring Family Links team?

We have an opportunity for a Senior Support Assistant to join our Refugee Support Team based in Glasgow, Hillington.

As a Senior Support Assistant, you will provide administrative support to the FRIS project team. This primarily involves processing the data collected from our operational teams and recording on Red Cross systems (including Microsoft Excel, Sharepoint and Dynamics CRM). You will also liaise with our operational areas to gather missing information, and carry out other administrative and financial tasks as required. 

Reporting to the Family Reunion Integration Service Project Manager, this is a key role that will allow our staff to deliver casework and projects safely and smoothly and focus on responding to people in crisis.

The Family Reunion Integration Service is the first national programme to support reunited refugee families to integrate into their new communities. Running in eight locations across the UK, it is a partnership between the British Red Cross, Barnardo’s and Queen Margaret University. Refugees in the UK are often separated from their family by war, conflict or natural disaster and they have the right to reunification through family reunion visas issued to their family members. The British Red Cross have a programme to support travel to the UK, but there is little government support for the family’s integration after arrival, despite the complexity of health, education, housing and welfare services. The Family Reunion Integration Service fills this gap, aiming to support 1,260 families over 3 years to meet their basic needs, together with social integration support.

The role might be for you if...
  • You have previous experience in an administrative role and you're comfortable managing your own workload in a busy environment
  • You have a good general level of IT proficiency and are a competent user of the MS Office suite of software. This role requires extensive use of Excel, so we are looking for someone who is comfortable with this application
  • You're a team player; you're able to work as part of a team within what can sometimes be a high-pressure environment
  • You're a great communicator with the ability to adapt your communication based on your audience
  • You care about our cause - you have an understanding and empathy with the needs of refugees and asylum-seekers

Closing date for applications is 23:59 on Thursday 22nd April 2021 with interviews to follow during week commencing 3rd May 2021
Should you have any questions on this role please email us at,quoting vacancy ID 2003
Please note that early application is encouraged, as we’ll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date.
We offer a wide range of staff benefits, these include:
  • 36 days holiday (including Bank Holidays) - pro rata for fixed-term roles
  • Option to buy an extra 5 days annual leave
  • Up to 6% contributory pension
  • Flexible working policy
Refugee Support provides core services to asylum seekers and refugees, including Orientation, Destitution Support including casework, Family Reunion Integration and Travel Assistance.
The British Red Cross Refugee Support work closely with the refugee sector and wider community partners participating in City Wide forums to promote access to services and support integration.

For people in crisis, as a result of their migration status, in need of protection, displaced and often having experienced family loss and separation our Refugee Support and Restoring Family Links team will deliver on our unique position and responsibility as part a truly global humanitarian organisation, present at every stage on the migratory trail to:
  • Reduce destitution and exploitation
  • Restore family links and facilitate reunion
  • Challenge stigma and build inclusion
  • Ensure protection and empower people to make positive decisions to regain control of their lives 
We will do this by mobilising the power of humanity through three distinct vehicles for change - advocacy, service delivery and by creating the right environment.

We will engage with our service users and use their experience and evidence to inform our development and delivery and will seek out opportunities to build productive alliances across the UK, wider movement and beyond to enable delivery on our mission at the earliest opportunity. 
This project is part funded by the EU Asylum, Migration and Integration Fund. Making management of migration flows more efficient across the European Union.

A little bit more about us...

The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us. 

Our organisation was born out of a desire to bring help without discrimination. 
Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. 

Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website.

As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

Follow us on Twitter @RedCrossJobsUK and on Linked in - British Red Cross, to hear about our latest job vacancies. 

Connecting human kindness with human crisis

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