Location
Kent
Job Function
Mobility aids
Salary Details
£17,464 (actual salary for 20 hours is £9,979) per annum
Contracted Hours Per Week
20
Careers Site Advertising End Date
18 Aug 2022

About The Role

Mobility Aids Service Assistant
Location: Tunbridge Wells
Hours: Part-time - 20 hours per week (Hiring manager open to flexibility on days)
Contract type: Permanent
Salary: £17,464 (actual salary for 20 hours is £9,979) per annum


Could you be the first point of contact for our Mobility Aids Service and make a difference to people's lives?

We have an opportunity for a part-time Service Assistant to join our Mobility Aids Service (MAS) based in Tunbridge Wells. This is a fantastic opportunity for enthusiastic, compassionate, people-focussed individual to play an important role in helping people to maintain their independence.
 
The role of Service Assistant is to provide administrative and operational support to the Mobility Aids Service. The service hires a range of standard wheelchairs and other items to people who need them.

As a Service Assistant, you will work alongside our existing volunteers and staff to provide outstanding customer service when interacting with service users in person, on the phone, and online. You will also carry out a range of administrative duties.



We use kindness to help those in crisis...

The British Red Cross Mobility Aids Service are committed to ensuring that during a period of personal crisis everyone has access to the equipment they need, whoever and wherever they are.

We offer loans of wheelchairs and other mobility items, as well as training on how to properly use them. As such, we give people the ability to continue living independently without the need for outside help, whilst also easing people's transition to living at home again following a hospital stay.

In part of the territory, we have relationships with health commissioners to provide equipment that allows people to maintain their independence whilst living with a health condition.


Diversity is something we celebrate...


At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, colour, religion, sex, sexual orientation, gender identity, age, or disability. 


This role might be for you if...

You're a 'people person', you've got good teamwork, communication and customer service skills, and you're confident dealing with queries from customers, hospitals and referring agencies in a positive and professional manner. 

You're computer confident, you know your way around Microsoft Office and have the ability to learn and work with an online stock management system.

You're cool, calm, and collected. You are organised, can prioritise tasks and manage your workload under pressure, as well as being comfortable with handling financial transactions.

 
 

 
Closing date for applications is 23.59 on Thursday 18th August 2022.
Please note that early an application is encouraged, as we will be reviewing applications throughout the advertising period and reserve the right to close the advert early, or interview candidates before the closing date.

If you have any questions about the role please email recruitment@redcross.org.uk, quoting reference number #5837

For support in filling out your application please refer to ‘Additional Information’ attached.
 


 
We offer a wide range of staff benefits, these include:
  • 36 days holiday (including Bank Holidays) per annum - pro rata for part-time roles
  • Option to buy an extra 5 days annual leave
  • Up to 6% contributory pension
  • Flexible working policy
  • Genuine investment in your training and personal development 
 
A little bit more about us...

The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us. 

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. 

Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website.

As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

Follow us on Twitter @RedCrossJobsUK and on Linkedin - British Red Cross, to hear about our latest job vacancies. 

Connecting human kindness with human crisis
 

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