Location
UK flexible location
Job Function
Fundraising
Salary Details
circa £42,000 per annum pro rata
Contracted Hours Per Week
35
Careers Site Advertising End Date
21 Aug 2022

About The Role

Supporter Engagement Manager
Location: UK Flexible
Hours : 35 hours per week (we are open to flexible working)
Contract type: 12 month Fixed Term Contract (Maternity Cover)
Salary : circa £42,000 per annum pro rata


Could you work collaboratively as a key part of our Fundraising Directorate to oversee the delivery of Supporter Marketing & Engagement campaigns to achieve greater engagement with our Supporters?

About the role…
In this role you will be responsible for overseeing the delivery of greater engagement and repeat giving from our supporters, focusing on the audiences, channels and products that will be of greatest long-term benefit to the organisation. 

Campaigns are directly managed by other team members with varying levels of experience, so this role must ensure the team is effectively managed, developed and kept motivated. As Supporter Engagement Manager you will have overall responsibility for an expenditure budget of over £1 million.

This role could be for you if you have experience in:


Successfully creating, delivering and evaluating direct marketing campaigns across a range of channels
Leading, inspiring and managing a team
Setting and managing income & expenditure budgets and forecasts

Key responsibilities of this role will include:

Oversee the creation, planning, delivery and evaluation of campaigns across a range of channels to develop supporters and lead to deeper engagement and increased lifetime value 
Ensure activity is cost-effective, delivered to schedule and to a high standard
Digest and analyse supporter insight to help inform and optimise our audience targeting 
Have a focus on engagement metrics as well as financial targets and work to increase our experience measures

About the team…
We’re a team that is driven by doing good work, by learning all the time and by enjoying what we do.  We collectively plan and set our direction and goals together, so you’ll be part of shaping the present and the future.  We’re really open to new perspectives and different approaches, so you’ll have the chance to make an impact on how we work while you’re here. While you’ll always have autonomy over your projects, you’ll also always have support when you need it and we always prioritise our team’s wellbeing overall.  

Closing date for applications is 23.59 on Sunday 21st August 2022 with interviews to follow week commencing 29th August 2022

We offer a wide range of staff benefits, these include:
- 36 days holiday (including Bank Holidays)
- Option to buy an extra 5 days annual leave
- Up to 6% contributory pension
- Flexible working policy

A little bit more about us
The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us. 

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. 

Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation’s Code of Conduct, a copy of which you can find on our website.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

Follow us on Twitter @RedCrossJobsUK and on Linked in - British Red Cross, to hear about our latest job vacancies. 

Connecting human kindness with human crisis

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