Location
South Yorkshire
Job Function
Mobility aids
Salary Details
£21,840 per annum
Contracted Hours Per Week
35
Careers Site Advertising End Date
26 Jun 2024

About The Role

Service Support Assistant
Job Location: 10 Acres Hill Lane, Sheffield S9 4LR
Hours: 35 per week
Contract Type: Permanent
Salary: £21,840 per annum based on 35 hours per week
 
Are you enthusiastic, compassionate, people-focussed and would love to play a vital role in helping people to maintain their independence?
 
As a Service Support Assistant, you would be the first point of contact for our Mobility Aids Service, providing operational and administrative assistance to the team.
 
Our service offer loans of wheelchairs as well as training on how to use them properly. We give people the competence to continue living independently. We can also ease people's transition to living at home again following a hospital stay.

What does a day in the life of a Service Support Assistant involve?
  • You'll provide clerical and operational support. This may include dealing with face to face queries and calls, processing invoices, and working across IT different systems.
  • You'll work alongside our existing volunteers and staff, providing outstanding customer service when interacting with service users in person, on the phone, and online.
  • You'll ensure that the delivery service, stock control and other administrative systems meet the needs of the service and maintain smooth and efficient operations. 
What does it take to be a successful Service Support Assistant?
  • Excellent communication and customer service skills and are at ease handling financial transactions.
  • Sound working knowledge of Microsoft 365 and are confident learning how to use new software and databases, for example, an online stock management system. 
  • Confidence dealing with queries from customers, hospitals and referring agencies in a positive and professional manner.
  • Great organisational skills and can prioritise tasks and manage your workload in a busy environment.
The work you will do will be crucial to the organisation, and therefore vital to the lives of those in crisis. Are compassion, care and inclusiveness part of who you are? If so, apply now! The closing date for your application is Wednesday 26th June 2024.

 

What will you get in return for your dedication and expertise?

  • Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
  • Pension scheme: Up to 6% contributory pension.
  • Flexible working: We try to accommodate your preferred work style.
  • Learning & Development: Wide range of career  / Learning opportunities.
  • Discounts: Access to Blue Light Discount Card and employee benefits platform.
  • Wellbeing Support: Access to mental health and wellbeing assistance.
  • Team Working: Champion our mission in a collaborative team.
  • Cycle2Work: Lease a bicycle through the scheme.
  • Season ticket loan: Interest-free loan for commuting expenses.

We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Connecting human kindness with human crisis

Other jobs like this

Location
South Yorkshire
Job Function
Mobility aids
Salary Details
£21,840 per annum
Contracted Hours Per Week
35
Careers Site Advertising End Date
26 Jun 2024
Location
South Yorkshire
Job Function
Mobility aids
Salary Details
£22,074 per annum
Contracted Hours Per Week
35
Careers Site Advertising End Date
26 Jun 2024
Location
Flexible Location - UK
Job Function
IT & Digital
Salary Details
£50,198 to £71,962 per annum
Contracted Hours Per Week
35
Careers Site Advertising End Date
27 Jun 2024