Senior Service Lead
Location: Hull, East Yorkshire
Hours: 35 per week
Salary: £36,461 per annum based on 35 hours per week
Contract type: Permanent
Full UK driving licence and access to a vehicle is essential
Do you have management experience and love being involved in frontline operations? Do you have a real appetite for helping some of the most vulnerable people in our society to positively change their lives?
As Senior Service Lead, you will be part of the East Riding Local Coordination Service that supports people who have unmet health and social needs, may be on the cusp of formal care or whose needs are at risk of escalating. The aim is to connect people to the local community offer, increase resilience, address social isolation and promote independence. The team help to prevent people from reaching crisis point, empowering them to better self-manage and connect with their surroundings. The East Riding Local Coordination Service supports the local adult social care offer.
You’ll manage your own caseloads efficiently and lead your team to deliver successful outcomes for both the person and the system. The work that you and your team do will empower people to achieve ‘what matters to them’. This could be an enhanced quality of life, increased confidence or an improved sense of choice and control.
What does a day in the life of a Senior Service Lead involve?
- Based in the community, you will work intensively with a rolling caseload. You will help to identify and address unmet social needs that may be exacerbating physical and/or mental health. As well as supervising your team, you will hold your own caseload. You will deliver outcomes for both the person and the system, monitoring the quality of interventions.
- Supporting people who may have complex presentations, including mental health, substance misuse, multiple long-term conditions, adverse traumatic experiences.
- Improving individuals’ self-management techniques, focussing on strength-based interventions, leading to improved wellbeing and confidence. You will carefully monitor care co-ordination, advocating for access and addressing health inequalities. You will know how the system works and how to gain access for people who are falling through the gaps.
What do you need to be a successful Senior Service Lead?
- Casework experience delivering community based services within areas of health and/or adult social care and mental and physical health conditions.
- Excellent leadership and time management skills. Experience in management of staff, volunteers, services and projects, responding to and prioritising competing demands.
- Experience working in a health or social care setting or voluntary organisation, delivering high quality services to people in need whilst recognising how to improve the service. Experience in dealing with safeguarding issues and processes.
- Being authentic with an exceptionally strong ability to connect as people you will help are often suspicious of formality and offers of support. Resilience and motivation, demonstrating compassion, strong negotiation skills and patience.
- Confidence in your IT skills in general but particularly with Microsoft Office applications.
- Knowledge / experience in preparing, managing and monitoring budgets.
Are developing person centred support plans, engaging in a trauma informed way and managing risk dynamically all second nature to you? If so, apply now! The closing date for your application is Wednesday 4th December 2024.
In return for your dedication and expertise, what will you get?
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Flexible working: We do our best to accommodate your preferred work style.
- Learning & Development: Wide range of career opportunities + comprehensive learning.
- Discounts: Access to Blue Light Discount Card and employee benefits platform.
- Wellbeing Assistance: Access to mental health and wellbeing assistance.
- Team Working: Champion our mission in a collaborative team.
- Cycle2Work: Lease a bicycle through the scheme.
- Season ticket loan: Interest-free loan for commuting expenses.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Together, we are the world's emergency responders