Senior Emergency Response Officer
Location: Wales (candidate must be willing to travel nationwide as needed and occasionally work from offices in Swansea, Cardiff, and Conwy)
Salary: £29,971 per annum
Hours: 35 per week
Contract: Permanent
Please note that you must have a full driving licence with access to your own vehicle for this role.
Are you ready to lead a dynamic team and make a real difference in emergency response?
Do you have the skills and passion to support communities in crisis and enhance our emergency response efforts?
Can you navigate complex situations and build strong partnerships to maximise our impact on those in need? If you’re up for this challenge, please read on…
What does a day in the life of a Senior Emergency Response Officer involve? You'll be:
- Leading and managing a team of Emergency Response Officers to ensure effective service delivery across Wales.
- Coordinating and overseeing the planning and execution of emergency response activities, both in person and remotely.
- Engaging with local authority emergency planning teams and voluntary sector partners to maintain positive relationships and facilitate collaboration.
- Monitoring and reporting on performance against Key Performance Indicators (KPIs) using various data systems.
- Regularly working evenings, whether it’s conducting volunteer meetings or training sessions. In addition, you will be part of a 24-hour on-call rota, ready to support volunteers and manage emergency situations at a moment’s notice.
What do you need to be a successful Senior Emergency Response Officer? You'll need:
- Strong leadership skills with the ability to manage and develop a team effectively.
- Excellent communication and interpersonal skills to build and maintain relationships with stakeholders.
- Proficiency in IT, including Microsoft 365, to manage data and reporting efficiently.
- Experience in dealing with complex situations and tasks across multiple workstreams, demonstrating adaptability and problem-solving abilities, along with proven experience in developing or working in multi-sector partnerships to enhance collaborative efforts.
- Commitment to delivering high-quality services to the public, ensuring the needs of vulnerable service users are met.
- Possess a full UK drivers licence for at least 2 years
- Exhibit a strong commitment to working with volunteers. Provide training and support to empower them in responding to local incidents while upholding the values of the British Red Cross.
Please note: As this is a Wales-centred role, we require the successful candidate to be living in Wales. If you don't reside in the country please advise (in your supporting statement) if you intend to move here.
Interested? Closing date for completed applications is 23:59 on Sunday 13th July 2025. Interviews are scheduled to take place shortly after this date.
In return for your commitment and expertise, you’ll get:
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Flexible working: We do our best to accommodate your preferred work style.
- Learning & Development: Wide range of career opportunities + comprehensive learning.
- Discounts: Access to Blue Light Discount Card and employee benefits platform.
- Wellbeing Support: Access to mental health and wellbeing assistance.
- Team Working: Support our mission in a collaborative team.
- Cycle2Work: Lease a bicycle through the scheme.
- Season ticket loan: Interest-free loan for commuting expenses.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Young Staff Network.
Together, we are the world's emergency responders