Outreach Caseworker
Location: Herefordshire
Salary: £30,000 per annum
Hours: 35 per week
Contract: Permanent
Additional Requirement: Applicants must have a full licence (2 years) and access to a vehicle
Are you ready to make a real difference by helping people reduce their reliance on emergency care services?
Do you want to help people navigate complex health and social care systems? Are you passionate about reducing unnecessary emergency service use and improving lives? As an Outreach Caseworker within this newly established service, which is part of the High Intensity Use programme, you will work directly with individuals who frequently access urgent care services. You’ll help them identify unmet needs, build coping strategies, and connect with the right support. This role is vital in creating a more compassionate, efficient, and person-centred care environment.
What will a day in the life of an Outreach Caseworker involve?
- Supporting individuals with complex needs to reduce their use of A&E, 999, and mental health services.
- Building strong relationships with health, social care, and emergency service partners.
- Creating personalised support plans and co-producing exit strategies with service users.
- Attending multi-disciplinary meetings and advocating for service users across agencies.
To be a successful Outreach Caseworker, what will you need?
- Experience in casework across mental health, substance use, or other community-based services.
- Strong communication and coaching skills to influence and support vulnerable individuals.
- Confidence in managing safeguarding concerns and working independently.
- Emotional intelligence, resilience, and a commitment to inclusive practice.
Applicants should ideally be based in Herefordshire, as a good knowledge of the local area is required.
Interested? The closing date for applications is 23.59 on Sunday 1st March 2026. Interviews are expected to take place on Thursday 5th March.
In return for your commitment and expertise, you’ll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform..
- Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.
At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.
Together, we are the world's emergency responders