Health Operations Manager

Do you want to lead an amazing team and the delivery of services which make a difference to the lives of at risk people across Nottinghamshire, West Midlands, and Shropshire? Then this could be the role for you. We have a fantastic opportunity for a people leader, ideally with regulated service experience, to join our Health and Care team as a Health Operations Manager.

Reporting to the area director, you will lead the local management team producing a range of health services. You will also be a key part of our regional leadership team driving growth and development of our services so that we can meet our aim of reaching more people with greater impact.

What does a day in the life of Health Operations Manager look like?

• You will oversee and lead the day-to-day function of all aspects of the British Red Cross Health Services, leading, managing and developing a service delivery team of staff and volunteers. These services focus on supporting people to come home from hospital and enabling them to live freely at home, preventing admission or readmission and tackling social seclusion and solitude. 
• You will advise our regulated service in Nottingham, who provide personal care and support a range of patients including end of life and palliative care.
• You will be a key strategic point of engagement with local stakeholders, including commissioners and be responsible for meeting our contractual obligations, including quality, KPIs and financial performance.
• You will ensure the services comply with all relevant care body regulations, standards and guidelines, including providing first line assurance through observation and audit.
• You will contribute to, and learn from, the national network of Health Operations and Regulated Managers, providing mutual support and sharing of best practice.
• You will help us increase our reach of care and support to vulnerable people and will enhance the reputation and influence of British Red Cross in this field.
• You will also have a key role in ensuring the that British Red Cross is included in development opportunities across the area, working closely with the Business Development Manager (BDM)

Do you have what it takes to be a successful Health Operations Manager?

• Educated to degree level (or equivalent by experience)?
• Level 5 Diploma in Leadership & Management in Adult Care, or equivalent experience?
• Experience of managing staff, volunteers, services and projects?
• Experience of working in a health or social care setting or voluntary organisation and delivering high quality services to people in need?
• Understanding of how to improve service quality for the benefit of users?
• Excellent leadership and people management skills?
• Organisational skills - planning, managing and monitoring own and others workload?
• Public speaking and presentation skills?
• IT literate, with experience of using Outlook, word processing, presentation and spread sheet packages?
• Ability to prepare, manage and monitor budgets?

Closing date for completed applications is 23:59 on the 9^th May with first interviews expected to take place on 16^th May.

In return for your commitment and expertise, you’ll get:

• Holidays –You’ll get 36 days annual leave (including bank holidays) and the option to buy an additional 5 days leave. 
• Pension scheme – We offer up to 6% contributory pension. 
• Flexible working – We will do what we can to make sure you work in a way that suits you.
• Learning & Development Opportunities – We are one of the UK’s largest charities and have a wide range of career opportunities. We also provide comprehensive learning opportunities for staff to develop themselves. 
• Discounts – You’ll have access to brilliant discounts through the Blue Light Discount Card and our own employee benefits platform.
• Wellbeing Support – Staff wellbeing is always priority. You’ll have access to mental health and wellbeing support.
• Team Working – You will be working as part of a team that is supporting our mission of helping people in crisis. 
• Cycle2Work – The cycle to work scheme enables you to lease a bicycle.
• Season ticket loan – We offer an interest free loan to buy a season ticket for travel between home and work.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Connecting human kindness with human crisis