Job Title: Service Coordinator (Health)
Job Location: Bradbury House, 2 Lower Chantry Lane, Canterbury, Kent CT1 1UF with travel around the area
Salary: £22,781 per annum
Hours: 35 per week
Contract Type: Fixed Term Contract Until 31st March 2025, with possibility of extension
A Full UK manual driving licence and access to vehicle required for this role. Business mileage paid
We are looking for a passionate and enthusiastic person with great people skills to join our Health and Local Crisis Response service as a Service Coordinator in this front line role.
If you have a caring, patient, and helpful nature and like communicating with people, then this role might interest you, as you will be taking referrals from hospital wards and managing the logistics of our service support team, enabling them in their role to help discharge patients’ home from hospital and providing a resettlement service for those who are less mobile.
The role will be based in either our Canterbury or Maidstone BRC Office but will also involve attending meetings and networking in the hospitals to help promote and market the service.
Not only will a career within the British Red Cross health team be rewarding, but it can also provide extensive progression opportunities and allow you to build meaningful relationships with both colleagues and service users. It’s not just a job, but an amazing way to give back to your community.
Key Responsibilities:
- To manage the BRC Assisted Discharge Service (ADS) ensuring it is of high quality and meets service standards.
- To take referral calls from hospitals and manage the logistics of the service delivery.
- To promote the service, including attending hospital staff meetings and networking events. Carry out daily/weekly in reach within the hospitals.
- Work closely with other voluntary organisations to ensure appropriate support for service users, carers and the people they care for.
- Provide cover where support workers are not available, or service demand is increased (hospital pressures).
- Ensure high quality and safe services (meeting requirements of BRC’s quality standards framework, and health and safety, hygiene/infection control, and safeguarding procedures).
- Ensure that service performance is monitored, maintained, and delivered consistently with national and local guidelines, using the Quality Standards Framework
Closing date for applications is 5th May 2024 with interviews expected to take place Tuesday 7th May or Thursday 9th May 2024.
Please note that early application is encouraged, as we’ll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date.
In return for your dedication and expertise, you’ll get:
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: Wide range of career opportunities + comprehensive learning.
- Discounts: Access to Blue Light Discount Card and employee benefits platform.
- Wellbeing Assistance: Access to mental health and wellbeing assistance.
- Team Working: Champion our mission in a collaborative team.
- Cycle2Work: Lease a bicycle through the scheme.
- Season ticket loan: Interest-free loan for commuting expenses.
We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.
Connecting human kindness with human crisis