Job Location: UK Flexible
Salary: £67,745 per annum
Hours: 35 per week
Contract Type: Permanent
Are you ready to lead a team that ensures organisational excellence and drives impactful change across a global humanitarian network?
The purpose of the Head of Assurance & Oversight role is to ensure the organisation meets its legal, regulatory, and contractual obligations. Are you able to identify areas of non-compliance and work with others to find solutions? In this role, you’ll lead a team that manages assurance, complaints, and incidents. Can you take this data and use it to drive improvement across the organisation? You will need to ensure key systems are fit for purpose and help the organisation learn from issues. Are you ready to take on the challenge of improving processes and supporting long-term success?
A day in the life of the Head of Assurance & Oversight will involve:
- Collaborating with colleagues to check the organisation’s compliance with policies and addressing any issues that arise, ensuring all corrective actions are followed through.
- Managing the assurance, complaints, and incident management teams, making sure key programmes like shop audits and customer feedback are delivered effectively.
- Taking responsibility for the Complaints, Compliments, and Comments (CCC) system and Datix Cloud IQ, ensuring both systems stay relevant and useful as the organisation evolves.
- Analysing data from assurance activities, complaints, and incidents, and preparing clear reports for senior leadership to support improvements across the organisation.
- Working with teams across the organisation to share insights, promote compliance, and drive best practices that improve overall performance.
To be a successful Head of Assurance & Oversight, you’ll need:
- Experience in managing and guiding teams, with the ability to coach and develop staff effectively.
- Proven skills in analysing data, identifying risks, and presenting solutions clearly to a range of audiences.
- Strong verbal and written communication skills to engage with stakeholders and present findings in a clear, concise manner.
- A background in managing assurance, risk, or governance functions, ideally within a large and complex organisation.
- The ability to remain flexible and handle changing priorities whilst meeting tight deadlines, maintaining focus on delivering results.
The closing date for applications is 23.59 on the of 9th October 2024. Please note, we reserve the right to close applications early, given high volume
In return for your commitment and expertise, you’ll get:
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Flexible working: We do our best to accommodate your preferred work style.
- Learning & Development: Wide range of career opportunities + comprehensive learning.
- Discounts: Access to Blue Light Discount Card and employee benefits platform.
- Wellbeing Support: Access to mental health and wellbeing assistance.
- Team Working: Support our mission in a collaborative team.
- Cycle2Work: Lease a bicycle through the scheme.
- Season ticket loan: Interest-free loan for commuting expenses.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.
Together, we are the world's emergency responders