Casework Coordinator

Do you want to join us in achieving our mission of supporting people in crisis?

Be part of our inspiring team who assist and support reunited refugee families in the Glasgow area. These people can be facing social isolation and challenges trying to navigate complex welfare and legal systems.

A day in the life of a Casework Coordinator:

• You will deliver casework, advocacy, practical and emotional support to our service users. 
• You will ensure that they are fully supported with accessing vital services like health, welfare & education.
• You will work with reunited refugees, asylum seekers, vulnerable migrants and their families, specifically within our family reunion team.
• You will ensure that they are fully supported with accessing vital services like health, welfare & education.
• You will ensure volunteers have access to relevant information to enable them to assist with casework functions of the service.

To be a successful Casework Coordinator:

• Do you have an understanding of issues relating to asylum seekers, refugees, individuals on family reunion visas and other vulnerable migrants? 
• Do you have knowledge of rights and entitlements for reunited refugees and their families? Can you advise on policies and legislation regarding asylum and immigration?
• Do you have experience of cross-agency partnership working and presenting casework with vulnerable clients?
• Do you have excellent organisational and time management skills – planning, managing, observing, and prioritising workloads, including supporting volunteers?
• Do you have strong verbal and written communication skills and the competence to converse well with people whose first language is not English?
• Are you IT literate, mainly with Microsoft Office?

In return for your dedication and expertise, you’ll get:

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Assistance: Access to mental health and wellbeing assistance.
• Team Working: Champion our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Connecting human kindness with human crisis