Job Title: Casework Coordinator
Location: South Wales (Hybrid; service base in Newport and Cardiff offices, home working and community/outreach sites in Cardiff, Newport and Swansea
Salary: £27,423 per annum based on 35 hours per week
Contract: Fixed Term to September 2028
Can you help the British Red Cross deliver vital support to asylum seekers, refugees, and vulnerable migrants across Wales? As part of our Refugee Support and Restoring Family Links team, you’ll coordinate high-quality casework and work closely with legal representatives, partners, and stakeholders to ensure access to legal advice and essential services.
This role is funded by the Justice Together Initiative until September 2028.
What will a day in the life of a Casework Coordinator involve? You'll be:
- Support immigration applications by gathering evidence and liaising with legal representatives on submissions.
- Provide sensitive, specialist and high quality casework to people in vulnerable situations.
- Plan and deliver in-person and remote support across Wales.
- Manage workload effectively and work both independently and as part of a dynamic team.
- Facilitate access to statutory and local support based on rights and entitlements.
- Advocate professionally on behalf of clients to uphold their rights.
- Promote and develop the service in collaboration with internal and external partners.
- Use IT systems confidently and communicate clearly, including through interpreters
Do you have the following skills and experience to be a successful Casework Coordinator?
- IAA Level 1 qualified (Asylum & Immigration) or working towards it.
- Strong knowledge of asylum and refugee rights and support systems.
- Experience managing complex caseloads and working with people in crisis.
- Skilled in partnership working and volunteer support.
- Excellent communication, advocacy, and organisational skills.
- IT literate and confident using databases, spreadsheets, and email.
The closing date for applications is 23.59 on Friday 26th September.
In return for your commitment and expertise, you’ll get:
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Flexible working: We do our best to accommodate your preferred work style.
- Learning & Development: Wide range of career opportunities + comprehensive learning.
- Discounts: Access to Blue Light Discount Card and employee benefits platform.
- Wellbeing Support: Access to mental health and wellbeing assistance.
- Team Working: Support our mission in a collaborative team.
- Cycle2Work: Lease a bicycle through the scheme.
- Season ticket loan: Interest-free loan for commuting expenses.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Young Staff Network.
Together, we are the world's emergency responders