Fundraising Operations Internship

Do you have a strong attention to detail, a passion for delivering great service and want to gain hands-on experience in the charity sector?

This internship offers valuable hands-on experience in the charity sector with a focus on Fundraising operations. You’ll help us by responding quickly and compassionately to the people who contact us via post, email or phone. You’ll play a key role in making sure every supporter gets the help they need, on time and with a great experience. Working across income processing and supporter care you’ll be responsible for handling donation and supporter queries. These queries span the breadth of our fundraising – from corporate partnerships and philanthropy to, regional fundraising, events and mass marketing. You’ll act as a champion for inclusive, youth-informed approaches.

This internship will help prepare you for future career development as it offers opportunities for collaborative learning, meaningful contributions, and professional network growth. As the internship draws to a close, you’ll be encouraged to explore and apply for internal opportunities available at that time. 

Wondering about a day in the life of our Fundraising Operations Intern?

• Donation processing: Opening mail, processing cash and cheques. Coding and recording income received. Dealing with donation and payment queries.
• Data Management: Keeping complete and accurate audit trail for all donations in the fundraising database. Ensuring donation records are accurate and easy to reconcile.
• Compliance: Ensure compliance with Data Protection, PCI standards, and HMRC Gift Aid regulations.
• Supporter Care: Helping to manage the supporter care inbox. Providing phone support (triaging calls, doing routine call-backs, processing phone donations).
• You’ll contribute to projects and daily activities across teams, gaining insight into the different areas of the organisation.
• You’ll represent youth perspectives in meetings, events, and communications, using tools like Microsoft 365. You'll also take part in team discussions, sharing ideas and learning from others. 

• A genuine interest in fundraising and the charity sector. The skills to engage confidently with a wide range of people.
• Initiative to proactively seek out information as required to deliver role.
• Working collaboratively to solve problems and deliver solutions.
• Appreciation for the importance of good supporter experience and donor care.
• Computer literate, with a working knowledge of the Microsoft suite at beginner’s level (Word, Excel, Outlook).
• Recent experience of participating in education or beginning work.

Who is eligible for this role? 

This internship is open to young people aged 18 - 25 who can embark on a full-time placement from March 2026. We believe that a broad range of perspectives and lived experiences strengthens our work and impact. 

We particularly welcome applications from people who are underrepresented in our organisation and the wider charity sector. This includes, but not limited to, people living with disabilities, people from ethnically diverse backgrounds, people with caring responsibilities, and people from diverse socio-economic backgrounds. We value the unique experiences and journeys that everyone brings. So, if you’re passionate about growing, contributing, and making a meaningful impact, we encourage you to apply. 

Interested? Apply now! Closing date for applications will be 23.59 on Sunday 22nd February 2026.

Successful applicants will be invited to an initial group assessment in London (Moorgate), week commencing Monday 9^th March. Before being shortlisted for the interview stage (conducted online). We may be able to offer assistance for travel costs for the in-person group assessment. More information will be supplied to the selected candidates.