Volunteer Experience Support
Location: London, with an expectation to work from the London Office at least once a week
Salary: £22,932 to £24,211 per annum, pro rata (plus ILW, if residing & working in London)
Hours: 21 per week
Contract: Permanent
Are you passionate about creating positive experiences for volunteers and celebrating the incredible work they do? Do you enjoy organising, communicating, and making things happen behind the scenes? If so, this could be the perfect role for you.
At the British Red Cross, our volunteers are at the heart of everything we do. We’re looking for someone who can help ensure they feel valued, recognised, and supported throughout their volunteering journey.
As a Volunteer Experience Support, you will play a key part in enhancing the overall volunteer experience across the organisation. You’ll provide flexible support to our Volunteering Team, helping to deliver recognition activities, awards, celebration events, and initiatives that embed great volunteer practice across the British Red Cross.
A day in the life of Volunteer Experience Support will include;
Awards, Recognition & Event Support
- Assist with our staff and volunteer awards programmes, including maintaining records and preparing certificates and materials.
- Support the planning and delivery of celebration events, helping with logistics and administration.
- Gather stories and case studies to showcase award recipients and promote recognition across the organisation.
Volunteer Experience & Practice
- Provide admin support for projects that improve volunteer experiences and promote best practice in volunteer management.
- Assist with collecting and analysing data to help shape engagement activities.
- Help create communications and resources for volunteer managers.
General Support
- Respond to enquiries promptly and professionally, signposting where needed.
- Work flexibly to support team priorities and occasional events outside normal office hours.
It’s a varied role ideal for someone who is organised, creative, good with people, and comfortable working across different teams.
What you will bring;
Essential Knowledge & Skills
- Great organisational skills and strong attention to detail.
- Clear, engaging written and verbal communication.
- Ability to build positive working relationships.
- Confidence using MS Office and digital tools.
- Understanding of volunteer engagement and the importance of recognition.
- Practical problem-solving and basic design skills (e.g., simple posters, PowerPoints).
Essential Experience
- Providing admin or coordination support in a busy team (including virtual working).
- Supporting event planning and logistics.
- Managing multiple tasks and deadlines effectively.
- Working with diverse stakeholders across teams.
- Collecting and handling data for reporting.
- Applying organisational branding guidelines.
Additional Requirements
- Commitment to inclusive and equitable practice.
- A team player who supports others and knows when to ask for help.
- Willingness to occasionally work outside standard hours and travel a few times per quarter.
Interested? The closing date for applications is 23.59 on Wednesday 25th February 2026.
In return for your commitment and expertise, you’ll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform..
- Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.
At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.
Together, we are the world's emergency responders